![]() ![]() Wallbox, Rivian, Siemens, ChargePoint, JuiceBox, Ford, and Electrify America all fell short of the average also, but still ranked ahead of the Bow Tie among home charger customers.Ĭhevy ranked low in another recent electric vehicle study by J.D. Three other home charger providers scored above average, including GRIZZL-E, Emporia, and ClipperCreek.Ĭhevy’s 683 points put it at the very bottom of the customer satisfaction rankings. Tesla scored about 6.8 percent higher than average at 790 points, taking first place. ![]() The average score for the study was 740 out of 1,000 points. Power says it used eight factors, including “fairness of retail price cord length size of charger ease of winding/storing cable cost of charging charging speed ease of use and reliability” to evaluate EV owner satisfaction with home charger providers. The survey collected responses from 13,860 respondents.Īll participants in the study own an electric vehicle or a plug-in hybrid electric vehicle (PHEV) from the 2017 through 2023 model years. Power and its partner PlugShare gathered survey data from December 2022 through February 2023. The EVX study uses a 1,000-point scale to measure the customer satisfaction index. Power published the results of the EVX Home Charging Study on March 16 th, 2023, ranking Tesla as delivering the highest customer satisfaction in Level 2 home charging. Major market research and consumer intelligence firm J.D. Electric Vehicle Experience (EVX) Home Charging Study, which measures customer satisfaction with permanently mounted Level 2 home electric vehicle charging stations. GM brand Chevrolet took last place in the rankings of J.D. ![]()
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